The Board of Directors are your leaders for the Arizona State Escrow Association.

As your ASEA President, Amanda Zalenski leads the Board and Leadership Team

Amanda Zalenski


Amanda began her career in escrow in 2000 at the age of 17 in Michigan. She was born and raised in Michigan and moved to Arizona in 2005 and started working in the West Valley as an escrow officer. Currently she is an Escrow Officer at Lawyer’s Title of Arizona, Inc. at the Surprise, AZ location.

Amanda is a new bride, just married in October of 2017. She enjoys hanging out with her husband, friends and family, vacationing and hanging out with her two dogs Macey and Martin.

Tiffannie Hobgood, CSEO


Actively engaged in the escrow industry since 1993, Tiffannie Hobgood’s success is marked by her business integrity and her dedication to being customer-focused. Currently, Tiffannie manages the Fidelity National Title Agency escrow branch at The Citadelle at Arrowhead Ranch in Glendale Arizona. It is evident that being an integral part of a team that assists people in achieving the “dream of homeownership” gives Tiffannie deep job satisfaction.

“One of the most gratifying aspects of my job, says Tiffannie, is the opportunity I have as a manager to mentor and develop young talent in the escrow industry. Educating the next generation of escrow professionals is of paramount importance to me. She is also a true believer in continuing education for yourself as well, having recently achieved her professional designation as a Certified Senior Escrow Officer.

Tiffannie’s dedication to excellence in the settlement industry shows in her active involvement in the State and National Associations. At the state level, Tiffannie currently serves as the Education and Technology Chair and Conference Committee Co-Chair for the Arizona State Escrow Association. She’s also served as the State Director to the national association, the American Escrow Association (AEA). She currently serves at the national level as the 3rd Vice President for the AEA.

Tiffannie radiates spirit and optimism. Combined with her escrow experience, her focus on customer service, and her passion for sharing her expertise, Tiffannie skillfully demonstrates a profound commitment to the culture and standards of Fidelity National Title Agency.

Angel Skinner


Angel is a native of Prescott and has a vast knowledge of the history and development of real estate in Prescott and surrounding areas. Angel began her title and escrow career in 1986 in the title department at the customer service desk and then worked her way through the title department at the recording desk, chaining and title examining. Angel then moved into escrow in 1988 as a receptionist and moved her way up to an Escrow Officer, Branch Manager and has recently added Escrow Administration to her daily responsibilities. Over the years, Angel has handled a variety of escrow transactions including Residential, REO’s, Commercial, large land purchases, acreage splits, Mobile homes, Wraps, Refinances, 1031 Exchanges, FHA, VA, USDA, Rural Development, Conventional, Private Loans and Builder transactions.

Angel is passionate about helping others learn escrow by focusing on their strengths, encouraging them through a positive supportive approach and then seeing them succeed!

Angel has been a member of the ASEA for several years, has served as Secretary
for 3 years, Director for 1 year and she is looking forward to her continued involvement with the ASEA. When Angel is not working she is spending time with family and friends; camping, attending rodeo’s, baseball games, dance and events with her children and grandchildren.

Amy Paterno


Amy began her career in the Escrow industry in 1994. During this time, she has grown from a Receptionist, to an Escrow Officer, to a Branch Manager and now currently serves as an Escrow Administrator/ Area Manager for Pioneer Title Agency. Over the years, Amy has handled a variety of escrow transactions including vacant land, mobile home/land, HUD transactions, residential, refinances and Builder transactions. For the past 13 years, she has held a position in management. She believes in bringing out the best in everyone and enjoys helping people grow professionally.

Amy has been a member of ASEA for several years and looks forward to being more involved with the Association. When she is not working, you can find her hanging out at the hockey rink with her kids or spending time with family and friends. Her hobbies are refinishing furniture and finding the next treasure at an antique shop.

Charlotte Knoll, CEO


Charlotte started her career in 1968. She has worked her way from Secretary to Manager of the Subdivision Trust and Account Servicing Departments, and is currently a Senior Trust Officer for First American Title.

Charlotte has filled various Officer positions, in the American Escrow Association, Secretary 2004-2006, Treasurer 2006-2008, and in the Arizona State Escrow Association, President 2005-2008, AEA Director 2008-2010 and Treasurer several times during 2009 thru 2019, which has extensively broadened her knowledge and experience for performing her various duties and responsibilities on behalf of the Escrow Association and its Members. Charlotte was awarded Lifetime Membership in ASEA in 2014 and was awarded the Earl G. Barrett Memorial Award at the 2019 AEA Annual Conference in Long Beach, CA.

Charlotte’s a firm believer in continued education and has throughout her Career obtained various degrees to enhance her knowledge to enable her to perform her duties and responsibilities. She currently holds three (3) Professional Designations through the Arizona State Escrow Association, i.e. Certified Escrow Assistant, Certified Assistant Escrow Officer and Certified Escrow Officer.

Charlotte and her Escrow Husband Alan have been married for 47 years and without his support and continued encouragement would not have been able to participate in all the escrow associations’ positions held over the past fifteen (15) years both in the state and national arenas.

Karen Greenhow, CSEO, CEI, SASIP


Karen began her career in the title and escrow industry in 1978. Her jobs have included title policy typist, Escrow Officer, Branch Manager, Escrow Administrator and now Vice President of Operations/Area Manager for Pioneer Title Agency. She is an active member of the Arizona State Escrow Association, received her Professional Designation of Certified Senior Escrow Officer in 1996 and Certified Escrow Instructor on in 2013, and was Co-Chair of the Professional Designation Committee for several years. Karen is very passionate about assisting escrow professionals with the daily task of closing transactions and providing excellent service. Continuing education is an important key to the success for anyone in the real estate industry and she always encourages growth.

Leslie Banes, CSEO, CEI, SASIP

AEA Alternate Director

A 37-year plus veteran in the escrow industry, Leslie Banes is a Certified Senior Escrow Officer, Certified Escrow Instructor and Senior American Settlement Industry Professional who currently serves as Escrow Operations Manager for Stewart Title.

Well known for her dedication to the industry, Ms. Banes has been actively involved in industry associations at both the national and state level. She is a past first vice president, second vice president and treasurer for the American Escrow Association and currently serves on the Uniform Closing Instructions taskforce. She is an active member of the Arizona State Escrow Association’s education and industry liaison committees chaired the committee that produced the ASEA Escrow II book and the 2016 AEA Annual Conference. Often called upon to present classes to fellow escrow officers, lenders and realtors, Ms. Banes has also chaired the Industry Partners Conference and planned the educational sessions for three ASEA annual escrow conferences and the 2014 AEA annual conference. Ms. Banes has three children and two grandchildren and lives in Gilbert, Arizona with her husband Phil and their dog Elliot. An Arizona native, she graduated from Northern Arizona University with a bachelor’s degree in Journalism.

    Heather Wyant, CAEO


    Born in Tacoma, Washington, Heather has one brother, Brett, one sister, Veronica, and two older step-sisters, Dona and Robin. By the time Heather was 11 years old, her family settled in and she grew up in Puyallup, WA, where she attended Rogers High School. More likely than not, Heather set a precedent at Rogers in her junior year by taking on the management of the football team and was awarded a “letter” in football as a direct result of her responsibilities as team manager. Heather continued to foster her school spirit by being the co-editor of the yearbook in her senior year.

    After high school graduation, Heather went to the local community college for a year while working as a pre-school teacher. She felt early on that she had a calling to work with children. Obtaining her two- year associate’s degree came a little later as Heather began working with 20 preschoolers – full-time. Her beginning adventures in Escrow-land were linked to her work at the pre-school as one of the mothers of two children Heather taught was the FNT Escrow Branch Manager in Puyallup. Wanting to expand her horizons and experience, Heather joined the FNT branch as the receptionist and quickly (within three months) progressed to the position of Assistant Escrow Officer. Within a year and a half, Heather was promoted to Escrow Officer, a position she held for three years.

    With Heather’s brother, Brett and his family moving to Mesa, Arizona, due to a job change, Heather decided she wanted to stay close to her family and especially her two nieces, so she inquired about any possible job opportunities at the Phoenix FNT operation. The rest is history...

    At the top of Heather’s list of favorites is spending time with family and friends, closely followed by shopping, movies, and reading. Heather always manages to get in her “arts and crafts” fix on a regular basis, too.

    If you know Heather, you know about her “dream places” to visit – Paris and Scotland, and taking a Caribbean cruise is on her “someday” list. Destination-Disneyland will always be on her list of favorite places, no doubt!

    AND...even though she is partial to Italian and Mexican food, there is a Chinese restaurant in Puyallup that is just “The Best”. It’s the House of Kee and Heather enjoys going there on her visits to see her family in Washington.

    When asked to share some things she holds dear, Heather said that the important qualities of being responsible, loving, generous, and taking care of others were taught to her by her mom. “My mom has my profound respect for setting such a good foundation for me and for being such a good example in my life. She is my rock!”

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