Heather Wyant, CAEO


Born in Tacoma, Washington, Heather has one brother, Brett, one sister, Veronica, and two older step-sisters, Dona and Robin. By the time Heather was 11 years old, her family settled in and she grew up in Puyallup, WA, where she attended Rogers High School. More likely than not, Heather set a precedent at Rogers in her junior year by taking on the management of the football team and was awarded a “letter” in football as a direct result of her responsibilities as team manager. Heather continued to foster her school spirit by being the co-editor of the yearbook in her senior year.

After high school graduation, Heather went to the local community college for a year while working as a pre-school teacher. She felt early on that she had a calling to work with children. Obtaining her two-year associate’s degree came a little later as Heather began working with 20 preschoolers – fulltime, which later became Kindergartener’s. Her beginning adventures in Escrow-land were linked to her work at the school as one of the mothers of two children Heather taught was the FNT Escrow Branch Manager in Puyallup. Wanting to expand her horizons and experience, Heather joined the FNT branch as the receptionist and quickly (within three months) progressed to the position of Assistant Escrow Officer. Within a year and a half, Heather was promoted to Escrow Officer, a position she held for three years. As her Escrow Branch Manager was promoted Escrow Administrator, it wasn’t soon after that Heather was also promoted to Administration as an assistant.

With Heather’s brother, Brett and his family moving to Mesa, Arizona, due to a job change, Heather decided she wanted to stay close to her family and especially her two nieces, so she inquired about any possible job opportunities at the Phoenix FNT operation. The rest is history…

At the top of Heather’s list of favorites is spending time with family and friends, closely followed by traveling, shopping, movies, and reading. Heather always manages to get in her “arts and crafts” fix on a regular basis, too.

When asked to share some things she holds dear, Heather said that the important qualities of being responsible, loving, generous, and taking care of others were taught to her by her mom. “My mom has my profound respect for setting such a good foundation for me and for being such a good example in my life. She is my rock!”

Amanda Zalenski


Amanda began her career in escrow in 2000 at the agent of 17 in Michigan. She was born and raised in Michigan and moved to Arizona in 2005 and started working in the West Valley as an escrow officer. Currently she is an Escrow Officer at Lawyer’s Title of Arizona, Inc. at the Surprise, AZ location.

Amanda is a new bride, just married in October of 2017. She enjoys hanging out with her husband, friends and family, vacationing and hanging out with her two dogs Macey and Martin.

Tiffannie Hobgood, CSEO


Actively engaged in the escrow industry since 1993, Tiffannie Hobgood’s success is marked by her business integrity and her dedication to being customer-focused. Currently, Tiffannie manages the Fidelity National Title Agency escrow branch at The Citadelle at Arrowhead Ranch in Glendale Arizona. It is evident that being an integral part of a team that assists people in achieving the “dream of homeownership” gives Tiffannie deep job satisfaction.

“One of the most gratifying aspects of my job, says Tiffannie, is the opportunity I have as a manager to mentor and develop young talent in the escrow industry. Educating the next generation of escrow professionals is of paramount importance to me. She is also a true believer in continuing education for yourself as well, having recently achieved her professional designation as a Certified Senior Escrow Officer.

Tiffannie’s dedication to excellence in the settlement industry shows in her active involvement in the State and National Associations. At the state level, Tiffannie currently serves as the Education and Technology Chair and Conference Committee Co-Chair for the Arizona State Escrow Association. She’s also served as the State Director to the national association, the American Escrow Association (AEA). She currently serves at the national level as the Secretary for the AEA.

Tiffannie radiates spirit and optimism. Combined with her escrow experience, her focus on customer service, and her passion for sharing her expertise, Tiffannie skillfully demonstrates a profound commitment to the culture and standards of Fidelity National Title Agency.

Charlotte Knoll, CEO


Charlotte Knoll started her career as a senior in High School working part time in the Subdivision Trust Department at Transamerica Title Insurance Company (formerly Phoenix Title and Trust Co.). She has held positions as a Subdivision Trust Secretary, Assistant Trust Officer, Senior Trust Officer, Manager of the Subdivision Trust Department, Operations Manager and Manager of the HOAMS Department (Homeowners Association Money System) as well as Managed an Account Servicing Department. The past forty years has given her a wealth of knowledge and experience in the real estate servicing industry.

Charlotte joined the Central Arizona Escrow Association in 1995 and has served on the Board in the positions of President, Treasurer, Secretary, and currently is serving as the Finance Committee Co-Chair. Charlotte has also held positions as Treasurer, Secretary, Alternate Director to AEA and served as the Audit Committee Chair for 2016-2017 and will do so for the current year 2017-2018.

A graduate of Lamson Junior College in Mesa, Arizona with an Associates degree in the Legal Assistant Program. Charlotte was a member of the Central Toastmaster Club where she has held positions of Secretary and Educational Vice President.

Charlotte has two grown children, three Grandsons and five Great-Grand Children (4 boys and 1 girl) visiting with them during her spare time is her favorite hobby.

Amy Paterno


Amy began her career in the Escrow industry in 1994. During this time, she has grown from a Receptionist, to an Escrow Officer, to a Branch Manager and now currently serves as an Escrow Administrator/ Area Manager for Pioneer Title Agency. Over the years, Amy has handled a variety of escrow transactions including vacant land, mobile home/land, HUD transactions, residential, refinances and Builder transactions. For the past 13 years, she has held a position in management. She believes in bringing out the best in everyone and enjoys helping people grow professionally.

Amy has been a member of ASEA for several years and looks forward to being more involved with the Association. When she is not working, you can find her hanging out at the hockey rink with her kids or spending time with family and friends. Her hobbies are refinishing furniture and finding the next treasure at an antique shop.

Karen Greenhow, CSEO, CEI, SASIP

Director to AEA

Karen began her career in the title and escrow industry in 1978. Her jobs have included title policy typist, Escrow Officer, Branch Manager, Escrow Administrator and now Vice President of Operations/Area Manager for Pioneer Title Agency. She is an active member of the Arizona State Escrow Association, received her Professional Designation of Certified Senior Escrow Officer in 1996 and Certified Escrow Instructor on in 2013, and was Co-Chair of the Professional Designation Committee for several years. Karen is very passionate about assisting escrow professionals with the daily task of closing transactions and providing excellent service. Continuing education is an important key to the success for anyone in the real estate industry and she always encourages growth.

Leslie Banes, CSEO, CEI, SASIP

Alternate Director to AEA

Leslie is the Escrow Operations Manager for Stewart Title in Phoenix Arizona . A 38 plus year veteran in the escrow industry, Leslie is well known for her dedication to the industry. She is a Certified Senior Escrow Officer, Certified Escrow Instructor, and a Senior American Settlement Industry Professional.

Leslie is often called upon to present classes to fellow escrow officers, lenders and realtors. She is the 2nd Vice President of the American Escrow Association (AEA) and chaired the committee that wrote the Arizona State Escrow Association’s (ASEA) Escrow II book. Leslie has chaired the Industry Partners Conference and planned the educational sessions for three Arizona State Escrow Association (ASEA) annual escrow conferences and the 2014 AEA annual conference and was chairperson for the 2016 AEA annual conference. She serves on ASEA education committee, industry liaison committee and professional designation committee and she serves on AEA’s technology, education, conference, national certification, government affairs and long range planning committee. She is Second Vice President for AEA in 2015-2016.

Leslie has 3 children, 2 grandchildren and lives in Gilbert Arizona with her husband Phil and dog Elliot. Leslie is an Arizona Native and graduated from Northern Arizona University with her Bachelors of Science in Journalism.

When Leslie is not teaching, working or spending time with her family, she loves to travel, read books and shop

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