The Board of Directors are your leaders for the Arizona State Escrow Association.

As your ASEA President, Bruce Beverly leads the Board and Leadership Team

Bruce Beverly


Bruce joined Great American Title Agency in Phoenix, AZ as Chief Executive Officer in 2004.  Prior to joining Great American Bruce worked for several different national lenders and banks around the country.

Bruce has been a member of the ASEA since 2006 and has developed a first hand  appreciation for the many educational and networking opportunities the ASEA offers to escrow and title personnel as well as to REALTORS® and lenders. Bruce’s involvement in escrow was enhanced in knowing such Arizona escrow icons as Pat Baldwin and Karen Sue Chance who graciously shared their abundant knowledge and wisdom.   The role that settlement agents’ play in the American Dream of home ownership is vital but under appreciated.

The ASEA’s commitment to developing a successful, ethical and compliant escrow industry in which the general public can have confidence can only be accomplished if the industry professionals have the proper tools and education to properly conduct their business.

ASEA’s commitment to providing comprehensive training to the industry reminds Bruce of an old educational quotation by Anatole France. “An education isn’t how much you have committed to memory, or even how much you know.  It’s being able to differentiate between what you know and what you don’t.”

One of the ASEA’s many achievements has been that it has helped so many to appreciate the difference.


Tiffannie Hobgood, CSEO


Actively engaged in the escrow industry since 1993, Tiffannie Hobgood’s success is marked by her business integrity and her dedication to being customer-focused. It is evident that being an integral part of a team that assists people in achieving the “dream of homeownership” gives Tiffannie deep job satisfaction.

“One of the most gratifying aspects of my job, says Tiffannie, is the opportunity I have to mentor and develop young talent in the escrow industry. Educating the next generation of escrow professionals is of paramount importance to me. She is also a true believer in continuing education for yourself as well, having recently achieved her professional designation as a Certified Senior Escrow Officer.

Tiffannie’s dedication to excellence in the settlement industry shows in her active involvement in the State and National Associations. At the state level, Tiffannie currently serves as the First Vice President and Technology Chair for the Arizona State Escrow Association. She’s also served as the State Director to the national association, the American Escrow Association (AEA). She has served for four years at the national level and currently the First Vice President for AEA.

Tiffannie radiates spirit and optimism. Combined with her escrow experience, her focus on customer service, and her passion for sharing her expertise, Tiffannie skillfully demonstrates a profound commitment to the culture and standards of our industry.

Jill Jackson, Certified Escrow Officer


Jill is a seasoned professional in the business of escrow and title since 1980. Managing different departments for title companies in both Maricopa and Mohave Counties. She also handles transactions in Clark County, NV and San Bernardino County, CA. She managed a large account servicing department in Maricopa County for 7 years, worked Trustee Sales, Builder Services, and Sales and Marketing. She is a proud member of the Arizona State Escrow Association and has the designation of a Certified Escrow Officer as well as Certified Distressed Property Expert. Jill has been the Branch Manager for Fidelity National Title Insurance Company and Chicago Title Insurance Company in Bullhead City since 1999.

She has 2 children and 4 grandchildren and loves to spend time with them and taking them on their annual summer and holiday vacations

She loves the education factor that the AEA and ASEA provides along with the friendships that are made through the many classes and functions. She has been a Director for the ASEA and assisted with many of the other committees.

Janice Merrell, Escrow Support


Janice stumbled into Escrow shortly after getting married and moving to the valley in 1999 where she started as a receptionist for a First American Title branch in Tempe. She caught the bug and loves all aspects of the industry. After taking a short break in 2002-2005, Janice received her Realtor designation and tried her hand as a Realtor for a couple of years. Learning about the Realtor profession was interesting, and she loved that part – not so much the actual job – as she would rather push that paper! She continues to learn about the Real Estate industry at every opportunity. She would like to one day work in Real Estate Law, and continue in her first love, Escrow! Janice has worked for a few Title companies over the years and she is grateful for the opportunity to have worked with, and learned from, some of the best in the business.

Currently, Janice is working as Escrow Support for Pioneer Title Agency, based out of her hometown, and favorite place to be: Prescott. A brief stint as an Escrow Officer helped Janice cement her suspicions that she is an amazing supporter and can make any Escrow Officer shine, just don’t put her in the spotlight...she’ll freeze!

Janice has been a member of ASEA for several years and is hoping to take her professional designations soon. She is excited about being more involved and working more closely with such a fantastic organization.

Janice loves to spend time with her family, and enjoys the trails, and outdoors in and around Prescott. She also loves to knit, read, and anything to do with horses.

Charlotte Knoll, CEO


Charlotte started her career in 1968. She has worked her way from Secretary to Manager of the Subdivision Trust and Account Servicing Departments, and is currently a Senior Trust Officer for First American Title.

Charlotte has filled various Officer positions, in the American Escrow Association, Secretary 2004-2006, Treasurer 2006-2008, and in the Arizona State Escrow Association, President 2005-2008, AEA Director 2008-2010 and Treasurer several times during 2009 thru 2019, which has extensively broadened her knowledge and experience for performing her various duties and responsibilities on behalf of the Escrow Association and its Members. Charlotte was awarded Lifetime Membership in ASEA in 2014 and was awarded the Earl G. Barrett Memorial Award at the 2019 AEA Annual Conference in Long Beach, CA.

Charlotte’s a firm believer in continued education and has throughout her Career obtained various degrees to enhance her knowledge to enable her to perform her duties and responsibilities. She currently holds three (3) Professional Designations through the Arizona State Escrow Association, i.e. Certified Escrow Assistant, Certified Assistant Escrow Officer and Certified Escrow Officer.

Charlotte and her Escrow Husband Alan have been married for 47 years and without his support and continued encouragement would not have been able to participate in all the escrow associations’ positions held over the past fifteen (15) years both in the state and national arenas.

Christin Dockery


Kristin Guadagno, CSEO, CEI


Kristin Guadagno is Assistant Vice President, Senior National Commercial Escrow Officer for Commonwealth Land Title Insurance Company - National Commercial Services in Phoenix, Arizona.  She began her title and escrow career in 1996 in Las Vegas, Nevada.

Kristin has a wealth of experience in the title and escrow industry, having held positions in human resources, escrow administration, and branch management throughout the last 24 years. She is a passionate and dedicated advocate of the escrow practitioner. She takes great pride in efficiently and proactively facilitating a wide range of transactions including high liability commercial, builder, investor, and assemblage. Her robust background and industry knowledge combined with her ability to effectively manage a high volume has attributed to her success.

Kristin holds both the Certified Senior Escrow Officer and Certified Escrow Instructor designations from the Arizona State Escrow Association.  She graduated, with honors, with a degree in Business Management from the University of Phoenix. She is a native Arizonan who has lived in the Phoenix Metropolitan area for 17 years.

Amanda Zalenski


Amanda began her career in escrow in 2000 at the age of 17 in Michigan. She was born and raised in Michigan and moved to Arizona in 2005 and started working in the West Valley as an escrow officer. Currently she is an Escrow Officer at Lawyer’s Title of Arizona, Inc. at the Surprise, AZ location.

Amanda is a new bride, just married in October of 2017. She enjoys hanging out with her husband, friends and family, vacationing and hanging out with her two dogs Macey and Martin.

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