Susan Filer


I have been in escrow for 25+ years.  I started my escrow career at Farmers and Merchants Bank, Long Beach, CA in 1976.  I moved to Arizona in 1984, living in Flagstaff and then in Prescott where I stayed long enough to raise my children.  While living in Prescott I was a member of the Prescott Valley Soroptimist Club where I served on the board as Secretary for two terms and the Club President for one term.

I moved to Phoenix in 2010 and went to work at Old Republic Title in the Paradise Valley area. I am currently working at Pioneer Title Agency as an Escrow Branch Manager/Sr. Escrow Officer.  Since moving to Phoenix I became  a member of  ASEA and have served on the ASEA Board as Secretary for two terms and as Vice President.

I enjoy spending time with my husband Ben, my two children, Kris and Jessica and 7 Grandsons and my only granddaughter!

My hobbies are fitness and nutrition and watching my grandsons play sports!  My dream/goal is to start traveling more and work on my bucket list of places I want to visit!


Jennifer Bayless, Certified Escrow Officer


Jennifer began her career in Escrow in 2005 as an Escrow Assistant. She was promoted to Escrow Officer in 2008 and has spent the majority of her career working in the Northwest Valley and is now in the Northeast Valley. Jennifer has experience with various types of escrow transactions and enjoys a challenge. Jennifer is currently working at Lawyers Title of Arizona.

Jennifer has been a member of the ASEA since 2008 and earned her professional designation of Certified Escrow Officer in 2009. Jennifer is passionate about the ASEA and self-education in the Escrow Industry. She enjoys scuba diving, traveling, snowboarding, snorkeling and a good book on the beach!

Amanda Pic

Amanda Zalenski


Amanda began her career in escrow in 2000 at the agent of 17 in Michigan. She was born and raised in Michigan and moved to Arizona in 2005 and started working in the West Valley as an escrow officer. Currently she is an Escrow Officer at Lawyer’s Title of Arizona, Inc. at the Surprise, AZ location.

Amanda is currently engaged and is getting married in October of 2017. She enjoys hanging out with her fiancé, friends and family, vacationing and hanging out with her two dogs Macey and Martin.

Leisa Oct 2015

Leisa Small, CEO


Leisa Small is a graduate of James Madison University in Harrisonburg , Virginia.  Since graduating she has accumulated over 30 years of experience in the real estate industry.  In addition to spending over 14 years in escrow here in Arizona, she has worked in sales, marketing, sales training and mortgage lending.   These experiences have given her a unique perspective, extensive knowledge and a great understanding of the processes involved in a successful escrow transaction.  Also, Leisa has worked in the real estate industry in both Virginia and California.

Leisa believes a person should always be open to learning and growing in their career and is excited to represent her peers in the escrow industry as a member of the Arizona State Escrow Association Board of Directors.

Travel, spending time with family and playing with beloved pets, Maggie and Lily are among favorite pastimes enjoyed by Leisa.

Angel Skinner

Angel Skinner


I was born and raised in beautiful Prescott, Arizona. I am proud to be part of 5 generations of Prescottonians. I have 3 children and 3 grandchildren. My favorite past times are laughing and spending time with my family and friends.

I started working at the age of 12 for my grandpa at the Dairy Queen. He taught me the value of hard work, dedication and determination. In 1986, I accepted a job with Transamerica Title in the Customer Service Dept. and proceeded to work my way up to an Examiner. I then transferred into Escrow and again worked my way up to Branch Manager. In addition to being a Branch Manager, I am currently part of the State Escrow Support/Administration Team for Pioneer Title and Yavapai Title.

I love escrow and all of the opportunities and challenges that our industry embodies. I enjoy training and educating those who are new to our industry. I am very committed to helping others to be the best that they can be. Success is not the key to happiness, happiness is the key to success! If you love what you do, you will be successful.

Karen Greenhow

Karen Greenhow, CSEO/CEI

Director to AEA

Karen began her career in the title and escrow industry in 1978. Her jobs have included title policy typist, Escrow Officer, Branch Manager, Escrow Administrator and now Vice President of Operations/Area Manager for Pioneer Title Agency. She is an active member of the Arizona State Escrow Association, received her Professional Designation of Certified Senior Escrow Officer in 1996 and Certified Escrow Instructor on in 2013, and was Co-Chair of the Professional Designation Committee for several years. Karen is very passionate about assisting escrow professionals with the daily task of closing transactions and providing excellent service. Continuing education is an important key to the success for anyone in the real estate industry and she always encourages growth.

Leslie Banes 2016

Leslie Banes, CSEO, CEI, SASIP

Alternate Director to AEA

Leslie is the Escrow Operations Manager for Stewart Title in Phoenix Arizona . A 38 plus year veteran in the escrow industry, Leslie is well known for her dedication to the industry. She is a Certified Senior Escrow Officer, Certified Escrow Instructor, and a Senior American Settlement Industry Professional.

Leslie is often called upon to present classes to fellow escrow officers, lenders and realtors. She is the 2nd Vice President of the American Escrow Association (AEA) and chaired the committee that wrote the Arizona State Escrow Association’s (ASEA) Escrow II book. Leslie has chaired the Industry Partners Conference and planned the educational sessions for three Arizona State Escrow Association (ASEA) annual escrow conferences and the 2014 AEA annual conference and was chairperson for the 2016 AEA annual conference. She serves on ASEA education committee, industry liaison committee and professional designation committee and she serves on AEA’s technology, education, conference, national certification, government affairs and long range planning committee. She is Second Vice President for AEA in 2015-2016.

Leslie has 3 children, 2 grandchildren and lives in Gilbert Arizona with her husband Phil and dog Elliot. Leslie is an Arizona Native and graduated from Northern Arizona University with her Bachelors of Science in Journalism.

When Leslie is not teaching, working or spending time with her family, she loves to travel, read books and shop

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